AJA KONA LHi - Manual (Page 83)

KONA v10.5 www.aja.com 83
Updating Software
Check on the AJA Video website for software updates.
http://www.aja.com/en/support/software
Select the link for your specific KONA model to find either Mac or Windows software
downloads. If any are available, download the file and read any associated instructions
prior to installing the software.
Changes made to Final Cut’s
configuration aren’t
remembered or you need to
force a change to them. Under some circumstances, Final Cut Pro may need
to be initialized back to the factory default state as
it was when you installed it. The easiest way to do
this is to locate Final Cut’s preference file and
discard it.
To do so, follow this procedure:
1. Locate the file named “Final Cut Pro Preferences”.
Note: path to file is “Macintosh HD/users/
username/library/preferences/final cut user data.”
3. Click and drag that file to the Trash Can icon and
drop it there.
When you next start up Final Cut Pro, it will present
the “Choose Setup” prompt (as in initial
installation) where you can again choose a desired
KONA 3 input format in the “Setup For” pulldown
and re-enter a desired system scratch disk (your
RAID).
Video in the canvas stays
frozen during playback. 1. The sequence setting does not match the
“playback output setting” found at FCP Audio
Video Settings -> AV Output.
2. Canvas/Viewer zoom setting exceeds the fit-to-
window setting. Change to “Fit-to-Window.”
Video output is black. 1. External video is set to “No Frames” (View ->
External Video).
2. The “Playback output setting” found at FCP
Audio Video Settings -> AV Output is set to “none”
or to a non-KONA 3 device.
Video stutter during playback. RAID cannot sustain data rate.
Red render bar occurs when
placing a clip on a sequence. The sequence setting does not match the clip
setting.
Table 1. Problem Solving by Matching Symptoms to Remedies
Symptom Check