2 miscellaneous, Miscellaneous – Metrohm 899 Coulometer User Manual

Page 101

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9 Troubleshooting

899 Coulometer

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91

Problem

Cause

Remedy

The parameter Min. rate
is set too low.

■

Set the parameter Min. rate higher.

■

Reset the Control parameters to default
values.

The results are
spread widely.

The sample is nonhomoge-
nous.

■

Homogenize the sample if possible.

■

Possibly use a larger sample size.

The sample addition is
poorly reproducible.

■

Observe the instructions in chapter 4.3,
page 31
.

The drift fluctuates.

■

Ensure stable drift.

9.2

Miscellaneous

Problem

Cause

Remedy

No report is printed.

The printer is not recog-
nized by the instrument.

■

Switch the 899 Coulometer off and then
back on again.

■

Use a hub on the USB connector and con-
nect the printer to the hub.

The printer model is not
compatible.

Use a printer which fulfills the required specifi-
cations (see Chapter 10.3.4, page 95).

The USB keyboard
or the PC mouse
does not function.

The keyboard or mouse is
not recognized by the
instrument.

■

Switch the 899 Coulometer off and then
back on again.

■

Use a hub on the USB connector and con-
nect the keyboard or mouse to the hub.

The keyboard or the mouse
is not compatible.

Use a model which fulfills the required specifi-
cations (see Chapter 10.3, page 93).

The display is no
longer readable.

The contrast is set incor-
rectly.

Adjust the contrast correctly (see Chapter 6.1,
page 62)
.

Mettler XP balances
send "R" or "O ----"
as ID1.

The automatic calibration
of the balance is activated.

Deactivate the automatic calibration.

Message 020-511
"Action not possi-
ble" is displayed.

The USB flash drive is no
longer connected.

1. Connect the USB flash drive.
2. Switch the instrument off and then back

on again.

The USB flash drive is full.

■

Use a different USB flash drive.

■

Delete files with the aid of a PC.

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