Solve general problems, Troubleshooting checklist – HP Laserjet p1606dn User Manual

Page 90

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Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the

product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves

the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist


Make sure that the product ready light is on. If no lights are on, complete these steps:

a. Open and then close the print-cartridge door to deactivate the Auto-Off mode.

b. Check the power-cable connections.


Make sure that the power switch is on.

d. Make sure that the line voltage is correct for the product power configuration. (See the label

that is on the back of the product for voltage requirements.) If you are using a power strip

and its voltage is not within specifications, plug the product directly into the wall. If it is

already plugged into the wall, try a different outlet.

e. Make sure that the print-cartridge is installed correctly.


If none of these measures restores power, contact HP Customer Care.


Check the cabling.

a. Check the cable connection between the product and the computer or network port. Make

sure that the connection is secure.

b. Make sure that the cable itself is not faulty by using a different cable, if possible.


Check the network connection. See

Solve network problems on page 104



Check to see if any control-panel lights are lit. See

Interpret control-panel light patterns

on page 80



Make sure that the paper that you are using meets specifications.


Make sure that the product software is installed correctly.


Verify that you have installed the printer driver for this product. Check the program to make sure

that you are using the printer driver for this product.


Print a configuration page. See

Print information pages on page 54


a. If the page does not print, check that at least one tray contains paper.

b. If the page jams in the product, see

Clear jams on page 85



Chapter 8 Solve problems


This manual is related to the following products: