Dell Studio 1558 (Early 2010) - Manual (Page 294)

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Troubleshooting
Windows XP
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1 Click Start →
All Programs → Accessories→ Program Compatibility
Wizard → Next.
2 Follow the instructions on the screen.
3 A solid blue screen appears
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer. See
"Contacting Dell" on page 337.
Other Software Problems
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , C D S , OR D V D S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE S TART MENU
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.