Dell Studio 1558 (Early 2010) - Manual (Page 335)

Getting Help
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3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 336), indicating the tests that you have run and any error
messages reported by the Dell Diagnostics (see "Running the Dell
Diagnostics" on page 281).
4 Include any accessories that belong with the item(s) being returned
(power cables, software, guides, and so on) if the return is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Retail Customers
Systems purchased from a retailer are subject to the retailer's return policy.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (typically located on the bottom or back of your
computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 336). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION:
Before working inside your computer, follow the safety instructions
shipped with your computer. For additional safety best practices information, see
the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.