Dell 3100cn Color Laser Printer - Manual (Page 70)

Option Problems
If an option does not operate correctly following installation or stops working:
l Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection
between the option and the printer.
l Print the Printer Settings page to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See " Printing a Printer
Settings Page ."
l Make sure the option is selected in the printer driver you are using.
The following table lists printer options and corrective actions for related problems. If the suggested corrective action does not correct the problem, call
customer service.
Other Problems
Condensation has occurred inside the printer.
l Using the operator panel, set the time the printer is in the power saver mode to 60 minutes, and then leave the printer turned on. The inside of the
printer warms up and the condensation evaporates. When the condensation has evaporated you can use the printer normally.
The job prints, but the top and side
margins are incorrect. · Make sure the Paper Size setting in the Tray Settings is correct.
· Make sure the margins are set correctly in your software program.
Printing on both ends of the
transparencies is faded. · This occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the
humidity or relocate the printer to an appropriate environment.
Problem
Action
Optional tray · Make sure a secure connection exists between trays (250-sheet tray module or 500-sheet tray module).
· Make sure the print media is loaded correctly. See " Loading Print Media in Standard and Optional Trays " for more information.
Optional duplex
module · If the duplex module is listed on the Printer Settings page, and the print media jams when it enters or exits the duplex module, the
printer and duplex module may not be properly aligned.
· If the duplex module is not available, verify the duplex module cable is connected to the printer and that your printer has the
minimum 128 MB memory required.
Printer memory · Make sure the printer memory is securely connected to the printer system board.
Multiprotocol card · Make sure the card is securely inserted to the correct slot.
· Make sure you are using the correct card.