Dell PowerVault DL2000 - Manual (Page 24)

9. Start the Backup Exec services and navigate to Storage or Device Tree in the Backup Exec Console.
10. Delete the offline virtual disk.
11. Right-click the unconfigured virtual disk and select Configure.
The device can now be configured for Backup to Disk or Deduplication.
Capturing Support Log Files
If log files are required by your Dell support representative, they can be automatically collected.
Follow the steps below to capture support log files.
1. Click the PowerVault DL Backup to Disk Appliance Console.
2. Click on the Support tab.
3. Click the link Click here to collect appliance information and logs for Dell Support.
The support log files are generated.
Changing Automatic Disk Configuration
If the appliance supports RAID 5 and RAID 6 standard disk configurations (see the topic “Disk Configuration Settings”),
the standard disk configuration setting is displayed on the Settings tab of the DL Backup to Disk Appliance Console.
Choose standard disk configuration when the appliance is first configured using the DL Backup to Disk Appliance
Configuration Wizard.
NOTE: After selecting the standard disk configuration and configuring the automatic disk configuration for one or
more virtual disks, this setting should not be changed. Otherwise, the disk subsystem state changes from standard
to advanced.
If during a disaster recovery an incorrect standard configuration was selected, click Change Automatic RAID
configuration to reset the standard disk configuration back to the value prior to the system failure. If in doubt, use Server
Administrator to determine the RAID type and slots using the existing virtual disks. Under Server Administrator, expand
the Storage section of the System device tree. Inspect the virtual disks for each PERC adapter in the appliance noting
the layout type (RAID 5 or RAID 6). Click each virtual disk to determine the physicals disks and slots used by that virtual
disk.
NOTE: Changing the standard disk configuration setting sets the storage configuration policy to Manual and
reboots the system. Do not perform this operation when backup jobs are running. After the system reboots, enable
automatic disk provisioning by setting the configuration policy to Automatic.
Compatibility Manager
The Compatibility Manager provides a notification if a software component is below the minimum supported version.
Click the Compatibility tab in the Appliance Console to view the Compatibility Manager. This screen displays the
currently installed version(s) of BIOS, firmware, drivers, operating system, and appliance applications.
• A warning level indicates that the appliance continues to operate but the software component needs to be
updated to the minimum required level as soon as possible.
• A critical level indicates an incompatibility with the installed software component version. When a critical level
is reported, the appliance stops backup application jobs to prevent unexpected errors.
When all the critical software components have been updated to a supported version, backup application jobs resume.
See the topic Updating DL Backup To Disk Appliance Applications for instructions on how to update the software
components on the DL appliance.
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