Printer problems – Dell PRECISION 530 User Manual

Page 149

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Solving Problems

149

Yes. The controller is working properly. Go to the next question.
No.

Contact Dell

for technical assistance.

Do you have a set of headphones?
Yes. Go to

step 4

.

No.

Contact Dell

for technical assistance.

4

Connect headphones to the speaker/headphone jack.

Can you hear sound through the headphones?
Yes. The speakers are defective. The problem is resolved.
No.

Contact Dell

for technical assistance.

Printer Problems

Basic Checks:

Check the

diagnostic lights

to see if the specific problem is identified.

Disconnect the cable from the computer and check the cable

connector for bent or broken pins. Check for damaged or frayed cables.

If the cable is not damaged, ensure that it is firmly connected to the

computer.

Test the electrical outlet: ensure that the electrical outlet is working by

testing it with a different device such as a lamp.

Ensure that the printer is turned on.

Check for interference: electrical appliances on the same circuit or

operating in close proximity to the computer can cause interference.

If the problem still exists after you complete the basic checks, fill out the

Diagnostics Checklist

as you perform the following steps:

1

Perform the procedure in "

Serial or Parallel Device Problems

."

Is the device working properly?
Yes. The problem is resolved.
No. Go to

step 2

.

2

Run the printer's self-test.

Does the self-test complete successfully?

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