Problems with your order, Product information, Returning items for warranty repair or credit – Dell PRECISION 530 User Manual

Page 239

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Getting Help

239

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see

Dell Contact Numbers

.”

Product Information

If you need information about additional products available from Dell, or if
you would like to place an order, visit Dell’s website at http://www.dell.com/.
For the telephone number to call to speak to a sales specialist, see “

Dell

Contact Numbers

.”

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1

Call Dell to obtain an authorization number, and write it clearly and

prominently on the outside of the box.

For the telephone number to call, see “

Dell Contact Numbers

.”

2

Include a copy of the invoice and a letter describing the reason for the

return.

3

Include a copy of the

Diagnostics Checklist

indicating the tests you

have run and any error messages reported by the

Dell Diagnostics

.

4

Include any accessories that belong with the item(s) being returned

(such as power cables, software diskettes, and guides) if the return is

for credit.

5

Pack the equipment to be returned in the original (or equivalent)

packing materials.

You are responsible for paying shipping expenses. You are also

responsible for insuring any product returned, and you assume the risk

of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages

are not accepted.

Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.

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