Dell W5300 Workgroup Laser Printer - Manual (Page 190)

The following table lists printer options and suggested corrective actions for related problems. If the
suggested corrective action does not fix the problem, call your service representative.
Option Action
Drawers Make sure the connection between drawers (250-sheet drawer or 500-sheet drawer), or
the connection between a drawer and a duplex unit or the printer, is secure.
Make sure the print media is loaded correctly. See
Loading print media in standard and
optional trays for more details.
Duplex unit Make sure the connection between the duplex unit and the printer is secure. If the
duplex unit is listed on the menu settings page, but print media jams when it enters or
exits the duplex unit, the printer and duplex unit may not be properly aligned.
Make sure the duplex front access cover is securely installed.
Envelope
feeder Make sure the connection between the envelope feeder and the printer is secure.
Make sure the Paper Size setting is correct in both the Paper Menu and in the software
application.
Make sure the envelopes are loaded correctly. See
Using and loading the optional
envelope feeder for more details.
Printer
memory Check to make sure printer memory is securely connected to the printer system board.
USB
interface Make sure the USB interface card is securely connected to the printer system board.
Make sure you are using the correct cable and that it is securely connected.
Solving network printing problems
Problem Action
Job did not print or incorrect
characters printed. Verify that the internal print server or external print server is set up
properly and the network cable is connected.
For Novell users:
Make sure the NT (no tabs) flag is included in the capture
statement.
Contacting service
When you call for printer service, be prepared to describe the problem you are experiencing or the error
message on the display.
You need to know your printer model type and serial number. Refer to the label on the back of the printer