Dell OptiPlex GX280 - Manual (Page 149)

End the program —
Windows XP, Windows 2000
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation — If necessary, uninstall and then reinstall the program.
A solid blue screen appears
Ensure that the original installed version of Windows XP is installed on your computer
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
Then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting
information —
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu
Run the Dell Diagnostics — If all tests run successfully, the error condition is related to a software problem.