9 close the system. see "closing the system, Troubleshooting an optical drive, 2 try using a different dvd – Dell POWEREDGE R710 User Manual

Page 164: 7 open the system. see "opening the system, 10 close the system. see "closing the system, Troubleshooting an optical, Roubleshooting an optical drive," or

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164

Troubleshooting Your System

6 Turn on the system and attached peripherals and check if the USB key is

functioning.

7 If the problem is not resolved, repeat step 2 and step 3.
8 Insert a different USB key that you know works properly.
9 Close the system. See "Closing the System."

10 Turn on the system and attached peripherals and check if the USB key is

functioning.
If the problem is not resolved, see "Getting Help."

Troubleshooting an Optical Drive

CAUTION:

Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 If applicable, remove the bezel. See "Removing the Front Bezel."
2 Try using a different DVD.
3 Ensure that the device drivers for the optical drive are installed and are

configured correctly

4 Enter the System Setup program and ensure that the drive’s controller is

enabled. See "Using the System Setup Program and UEFI Boot Manager."

5 Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™

Diagnostics."

6 Turn off the system and attached peripherals, and disconnect the system

from the electrical outlet.

7 Open the system. See "Opening the System."
8 Ensure that the interface cable is securely connected to the optical drive

and to the system board. See "Optical Drive."

9 Ensure that a power cable is properly connected to the drive and the

system board.

10 Close the system. See "Closing the System."

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