GMC 2011 Sierra - Manual (Page 563)

Black plate (3,1) GMC Sierra Owner Manual - 2011
Customer Information 13-3
STEP THREE — Canadian
Owners: In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware
of its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved
by an impartial third party arbiter,
and may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed
in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or
call the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.