Canon DR-1210C - Manual (Page 72)

68 Appendices
Documents Are Not Fed Correctly
The following are possible causes when documents are not fed correctly.
Problem Static electricity, etc., is causing the pages of the document
to stick together, and they cannot be separated correctly by
the scanner.
Solution Before you place your document, thoroughly fan the stack of
papers. (See “Placing Documents,” on p. 21.)
Problem An attempt was made to scan a size, thickness, or type of
paper that cannot be scanned by the scanner.
Solution Check the document size, thickness, and paper type. (See
“Documents,” on p. 20.)
Problem The roller unit or separation pad inside the feeder is soiled
or worn.
Solution Clean the roller unit and separation pad. (See “Cleaning the Roller
Unit and Separation Pad,” on p. 60.)
IMPORTANT
The Separation Pad and Roller Unit are consumable components. The
Separation Pad and the Roller Unit need to be replaced if cleaning them does
not produce a visible improvement. Contact your local authorized Canon
dealer or service representative, to replace the Separation Pad as the first step
to solve your scanning problem. Replace the Roller Unit if there is no visible
improvement after replacing the Separation Pad.
Separation Pad
Roller Unit
DR-1210C.book Page 68 Monday, December 19, 2005 10:35 AM