Dream Property DM500 HD - Manual (Page 63)

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14. Troubleshooting
Problem
No audio, no video
Beamlike blackouts in the video
No reception on a channel that
was working before
Solution
Check wiring and connections
Realign dish
Review settings
(see 11.1 DVB-S configuration)
Exchange LNB
Possible cause
Faulty wiring
Dish aligned incorrectly
Wrong Tuner setting
Faulty LNB
Heavy rain or snow Remove snow from dish
Dish aligned incorrectly Realign dish
Dish is too small Install larger dish
An obstacle between dish and
satellite (e.g. house or tree)
Reposition dish so it has a clear
“view” towards the satellite
Dish aligned incorrectly or faulty Check dish
Channel is transmitted in a new slot Start service scan (see chapter 11)
The transmission of thechannel
was terminated
Remote control is not
working
Batteries are inserted
incorrectly
Batteries are empty
Remove batteries and check
polarity
Insert new batteries
Wrong remote control mode
(Dream-Mode, TV-Mode)
Press Dream-Mode or TV-Mode
button
Software is not reacting Reboot Dreambox
Dreambox does not react Dreambox is locked up Reboot Dreambox
15. TV-Mode setup
A three digit device code is selected from the device list and entered into the remote control.
The most recent device list can be found in the download center on our website.
Homepage: www.dream-multimedia-tv.de
SHIFT / SETUP-Button
TV-Mode-Button
Numeric-Keypad