Dish Network EZ - Manual (Page 48)

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P OST R ECEIPT E XCHANGE P ROGRAM
You may choose to ship the equipment to us at your cost. To provide
faster service, upon receipt of your equipment you will be shipped a
replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is
covered under this warranty. If the defective equipment is covered
under this warranty, it will be replaced and shipped back to you at no
additional cost (additional charges may apply outside of the continental
US).
If your equipment is out of warranty and can be repaired your billing
account or credit card will be charged the standard repair fee for the
replacement. If damage to the defective equipment is found, which
EchoStar in its sole discretion determines has voided the warranty, or
makes the equipment unrepairable, your billing account or credit card
will be charged the market price of the replacement.
A CCESSORY W ARRANTY
An accessory is any DISH Network branded equipment, displaying the
DISH Network logo, excluding the receiver, Smart Card, cables and
hookups, and non-mechanical components. A one-year warranty
becomes effective upon the activation of the DISH system or date of
purchase, if bought separately. A proof of purchase is required to
verify the purchase date. If an accessory has an expired warranty, no
exchange will be issued. You may purchase replacement accessories
from DISH Network or your local retailer.
I F Y OU N EED H ELP
1. Review this User Guide.
2. Call the Customer Service Center at 1-800-333-DISH (3474).
Have the date of purchase and your customer account number
ready.
3. A Representative will help you.
4. If the Representative finds you should return the remote control,
you will get a telephone number to call for a Return
Authorization (RA) number. Before shipping any equipment
to us, you must get a Return Authorization number.
5. You must package returned equipment properly. Follow the
instructions the Representative gives you.