Grass Valley NewsroomSuite v.5.5 - Manual (Page 55)

Troubleshooting the System Self Test
Digital News Production 51
Troubleshooting the System Self Test
If any of the three tests fail, use this table to determine the cause and fix the
problem.
If you see this message... It means...
Hardware Query Failed The system can’t find the Targa card.
Reseat the Targa card in its slot and run the System Self
Test again. If the test fails again with the same message,
your Targa board may need replacing. Contact your
Customer Service Representative.
Codi driver ___ is not supported.
Video card driver ___ is not supported.
CVFS client file system ___ is not supported.
DirectX driver version ___ is not supported.
Emulex LAN driver ___ is not approved.
Emulex SCSI driver ___ is not approved.
QLogic LAN driver ___ is not approved.
QLogic SCSI driver ___ is not approved. You have an incorrect version of one of the drivers installed
on your system.
1. Insert the NewsroomSuite CD into the CD-ROM
drive on the computer.
2. Navigate to the Drivers directory.
3. Install the latest driver.
Contact your Customer Service Representative for further
details.
No break out box detected.
Unsupported break out box detected. 1. Check all cable connections from the Breakout Box
and to the NewsroomSuite computer.
2. Check that the power cable is connected correctly to
the Breakout Box.
Bob version ___ is not approved. You have an outdated version of the break out box
firmware.
1. Go to C:\Program Files\Vibrint 3.0\Utilities .
2. Double-click ProDABobUpdate.exe .
The update runs and updates your break out box firmware.
Profile Errors:
Installed Profile software is version ___.
Profile software not found.
The approved version of the Profile software
is x.x. The Profile software is either not installed on your machine
or is not the current version.
1. Insert the NewsroomSuite CD into the CD-ROM
drive on the computer.
2. Navigate to the Software Installs/Profile
version/XP directory.
3. Double-click on the file Setup.exe .
4. Follow the instructions for “Installing Profile
Software” on page 54.