SMA POWER REDUCER BOX - Manual (Page 65)

SMA Solar Technology AG 12 Troubleshooting
User Manual REDUCERBOX-BA-en-16 65
12.4 Error Messages in Connection with Sunny Portal
12.4.1 Error Messages in the Events Logbook
The following error messages will be displayed on the user interface of the Power Reducer Box and
saved. Certain error messages will be displayed in connection with an error type and an error code.
Message Type Code Cause and corrective measures
"Communication with
the Sunny Portal is not
possible. Error:"
or
"Upload failed. Error:" "Firmware
error" (255) The Power Reducer Box does not have
enough memory.
Corrective measures:
• Contact the SMA Service Line.
(1313) Error during authentication.
Corrective measures:
• Contact the SMA Service Line.
(1484) Invalid operating parameter.
Corrective measures:
• Contact the SMA Service Line.
"Network
error" (1) … (27)
(31) … (46) Internet error during sending and receiving.
Corrective measures:
• Contact the SMA Service Line.
(28), (30) The Power Reducer Box is not correctly
connected to the local network.
Corrective measures:
• Ensure that the Power Reducer Box is
correctly connected to the network
(see Section 8.1.7)