SMA POWER REDUCER BOX - Manual (Page 71)

SMA Solar Technology AG 12 Troubleshooting
User Manual REDUCERBOX-BA-en-16 71
"The device cannot be
registered. Error code:"
or
"Error. Please contact
the service
department." (503) The Webservice of the Sunny Portal server is temporarily
unavailable. The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
(504) Gateway timeout. The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
(1484) Invalid operating parameter.
Corrective measures:
• Contact the SMA Service Line.
(1485) Unknown firmware version.
Corrective measures:
• Contact the SMA Service Line.
(1312) Error in Sunny Portal.
Corrective measures:
• Repeat the process at a later time.
• If the error continues to persist, contact the
SMA Service Line.
(1313) Error during authentication.
Corrective measures:
• Contact the SMA Service Line.
"No plants available in
Sunny Portal. Please
check operator e-mail
and/or password!" − There are still no plants registered for the given user in
Sunny Portal.
Corrective measures:
• Register at least one Sunny WebBox in Sunny Portal.
Register the Power Reducer Box with the user name and
password given in Sunny Portal (see 10.1.1).
"No plants available in
Sunny Portal." − There are still no plants registered for the given user in
Sunny Portal.
Corrective measures:
• Register at least one Sunny WebBox in Sunny Portal.
Message Code Cause and corrective measures