SMA POWER REDUCER BOX - Manual (Page 68)

12 Troubleshooting SMA Solar Technology AG
68 REDUCERBOX-BA-en-16 User Manual
"Communication with
the Sunny Portal is not
possible. Error:"
or
"Upload failed. Error:" "Network
error" (500) Error in the Sunny Portal server.
Corrective measures:
• Repeat the process at a later time.
• If the error continues to persist, contact
the SMA Service Line.
(502) The Sunny Portal server could not call up
another server required for the request.
Corrective measures:
• Check network settings.
(503) Webservice is temporarily unavailable.
The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
(504) Gateway timeout. The Sunny Portal may be
overloaded or is currently down for
maintenance.
Corrective measures:
• Repeat the process at a later time.
"Sunny Portal
is busy" (1312) The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Wait until the Power Reducer Box
automatically repeats the process at a
later point in time.
"Sunny Portal is
currently down for
maintenance." − − The Sunny Portal is currently undergoing
maintenance work.
Corrective measures:
• Wait until the Power Reducer Box
automatically repeats the process at a
later point in time.
Message Type Code Cause and corrective measures