SMA POWER REDUCER BOX - Manual (Page 66)

12 Troubleshooting SMA Solar Technology AG
66 REDUCERBOX-BA-en-16 User Manual
"Communication with
the Sunny Portal is not
possible. Error:"
or
"Upload failed. Error:" "Network
error" (28), (30) The network settings of the
Power Reducer Box do not correspond to
the network settings of the proxy server
and/or the router.
Corrective measures:
• Set the Power Reducer Box to the
network settings of the proxy server
and/or the router (see Section 8.1.5
and/or the router manual).
(305) The settings for the proxy server are not
correct.
Corrective measures:
• Check the settings for the proxy server
on the "Sunny Portal settings" page.
(400) Incorrect request of the Power Reducer Box.
Corrective measures:
• Contact the SMA Service Line.
(401) The data requested from the
Power Reducer Box is access-protected.
Corrective measures:
• Contact the SMA Service Line.
(403) Access denied.
Corrective measures:
• Contact the SMA Service Line.
(404) The Sunny Portal website can not be found.
Corrective measures:
• Check network settings.
The Sunny Portal server is not available.
Corrective measures:
• If the Sunny Portal server is not
available for more that 8 hours,
contact the SMA Service Line.
Message Type Code Cause and corrective measures