Epson SureColor P8570DL 44" Wide-Format Dual Roll Printer with High-Capacity 1.6L Ink Pack System - Manual (Page 398)

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• macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, 11.x, 12.x, 13.x : You can manually update the software by
opening the App Store , selecting Updates , searching for a software update option for Epson
Software, and selecting Update .
Parent topic: Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages on the LCD screen.
LCD screen message Condition/solution
Change paper settings
Paper setting in the printer driver
is different from paper
information registered in the
printer. Change paper setting
from the application or the driver.
For details, see your
documentation.
To change paper information that was registered using Epson Media
Installer, load the paper and then use the control panel.
You can also use Epson Media Installer to change paper information
for paper that has not been loaded.
Depending on the version of Epson Media Installer you are using,
you may not be able to change the paper information.
Check the media settings on the driver to determine which media is
being used. To change the media, select
Paper Setting > paper
source > Change Paper type > Paper Type , and select the media
that matches the driver setting.
You can also select Use Printer Settings when you select the
media, which will default to the paper that is set on the LCD screen.
TCP/IP configuration failed
The combination of the IP
address and the subnet mask is
invalid. See your documentation
for more details.
Enter the correct values for the IP address and the default gateway.
Check with your network administrator if you do not know the correct
values.
A printer part needs to be
replaced
Contact Epson Support. For
details, see your documentation.
XXXXXXXX
(maintenance request code)
A part used in the printer is nearing the end of its service life. Contact
Epson for support and provide them with the displayed maintenance
request code. The error persists until you replace the requested part.
If you continue to use the printer, a printer error will occur.