Document Outline

• Printer overview
  • Warning icons
  • Potential shock hazard
  • Open source license
  • Printer views
    • Printer front view
    • Printer back view
    • 2-line control panel view (nw and dn models)
    • Touchscreen control panel view (dw model)
      • How to use the touchscreen control panel
  • Printer hardware setup and software installation
  • Printer specifications
    • Technical specifications
    • Supported operating systems
    • Mobile printing solutions
    • Printer dimensions
    • Power consumption, electrical specifications, and acoustic emissions
    • Operating environment range
• Paper trays
  • Introduction
  • Load paper to Tray 1
    • Introduction
    • Load Paper Tray 1 (multipurpose tray)
    • Tray 1 paper orientation
  • Load paper to Tray 2
    • Introduction
    • Load paper Tray 2
    • Tray 2 paper orientation
  • Load paper to Tray 3
    • Introduction
    • Load paper to Tray 3 (optional)
    • Tray 3 paper orientation
  • Load and print envelopes
    • Introduction
    • Print envelopes
    • Envelope orientation
• Supplies, accessories, and parts
  • Order supplies, accessories, and parts
    • Ordering
    • Supplies and accessories
    • Customer self-repair parts
  • Dynamic security
  • Configure the HP toner-cartridge-protection supply settings
    • Introduction
    • Enable or disable the Cartridge Policy feature
      • Use the printer control panel to enable the Cartridge Policy feature
      • Use the printer control panel to disable the Cartridge Policy feature
      • Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
      • Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
      • Troubleshoot Cartridge Policy control panel error messages
    • Enable or disable the Cartridge Protection feature
      • Use the printer control panel to enable the Cartridge Protection feature
      • Use the printer control panel to disable the Cartridge Protection feature
      • Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
      • Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
      • Troubleshoot Cartridge Protection control panel error messages
  • Replace the toner cartridges
    • Toner cartridge information
    • Remove and replace the toner cartridges
• Print
  • Print tasks (Windows)
    • How to print (Windows)
    • Automatically print on both sides (Windows)
    • Manually print on both sides (Windows)
    • Print multiple pages per sheet (Windows)
    • Select the paper type (Windows)
    • Additional print tasks
  • Print tasks (macOS)
    • How to print (macOS)
    • Automatically print on both sides (macOS)
    • Manually print on both sides (macOS)
    • Print multiple pages per sheet (macOS)
    • Select the paper type (macOS)
    • Additional print tasks
  • Store print jobs on the printer to print later or print privately
    • Introduction
    • Before beginning
    • Set up job storage
    • Disable or enable the job storage feature
    • Create a stored job (Windows)
    • Create a stored job (macOS)
    • Print a stored job
    • Delete a stored job
      • Delete a job that is stored on the printer
    • Information sent to printer for Job Accounting purposes
  • Mobile printing
    • Introduction
    • Wi-Fi Direct printing (wireless models only)
      • To turn on Wi-Fi Direct
      • Change the printer Wi-Fi Direct name
        • Step one: Open the HP Embedded Web Server
        • Step two: Change the Wi-Fi Direct name
    • HP ePrint via Email (touchscreen control panel)
    • HP ePrint via Email (2-line LCD control panel)
    • AirPrint
    • Android embedded printing
  • Print from a USB flash drive (touchscreen control panel only)
    • Introduction
    • Print USB documents
• Manage the printer
  • Use HP Web Services applications (touchscreen models only)
  • Change the printer connection type (Windows)
  • Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)
    • Method one: Open the HP Embedded Web Server (EWS) from the software
    • Method two: Open the HP Embedded Web Server (EWS) from a web browser
  • Configure IP network settings
    • Introduction
    • Printer sharing disclaimer
    • View or change network settings
    • Rename the printer on a network
    • Manually configure IPv4 TCP/IP parameters from the control panel
    • Link speed and duplex settings
  • Printer security features
    • Introduction
    • Assign or change the system password using the Embedded Web Server
  • Energy-conservation settings
    • Introduction
    • Print with EconoMode
    • Set the Sleep Mode/Sleep Delay (Min.) setting
    • Set the Shutdown Mode/Shutdown after Sleep (Hr.) setting
    • Set the Disable Shutdown setting
  • HP Web Jetadmin
  • Update the firmware
    • Method one: Update the firmware using the control panel
    • Method two: Update the firmware using the HP Printer Update utility
• Solve problems
  • Customer support
  • Restore the factory-set defaults
  • Control panel help system
  • A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
    • Change the “Very Low” settings
      • Change the "Very Low" settings from the control panel
      • Order supplies
  • Printer does not pick up paper or misfeeds
    • Introduction
    • The printer does not pick up paper
    • The printer picks up multiple sheets of paper
  • Clear paper jams
    • Paper jam locations
    • Experiencing frequent or recurring paper jams?
    • Clear paper jams in Tray 1 - 13.02
    • Clear paper jams in Tray 2 - 13.03
    • Clear paper jams in the output bin - 13.10, 13.11, 13.13
    • Clear paper jams in the duplexer (dn and dw models only) - 13.14, 13.15
    • Clear paper jams in the rear door and the fuser area (nw model only) - 13.08, 13.09
  • Resolving print quality problems
    • Introduction
    • Troubleshoot print quality
      • Update the printer firmware
      • Print from a different software program
      • Check the paper-type setting for the print job
        • Check the paper type setting on the printer
        • Check the paper type setting (Windows)
        • Check the paper type setting (macOS)
      • Check toner-cartridge status
        • Step one: Print the supplies status page
        • Step two: Check supplies status
      • Print a cleaning page
      • Visually inspect the toner cartridge or cartridges
      • Check paper and the printing environment
        • Step one: Use paper that meets HP specifications
        • Step two: Check the environment
        • Step three: Set the individual tray alignment
      • Try a different print driver
      • Troubleshoot color quality
        • Calibrate the printer to align the colors
        • Adjust color settings (Windows)
        • Print and interpret the print quality page
      • Check the EconoMode settings
      • Adjust print density
    • Troubleshoot image defects
  • Solve wired network problems
    • Introduction
    • Poor physical connection
    • The computer is unable to communicate with the printer
    • The printer is using incorrect link and duplex settings for the network
    • New software programs might be causing compatibility problems
    • The computer or workstation might be set up incorrectly
    • The printer is disabled, or other network settings are incorrect
  • Solve wireless network problems
    • Introduction
    • Wireless connectivity checklist
    • The printer does not print after the wireless configuration completes
    • The printer does not print, and the computer has a third-party firewall installed
    • The wireless connection does not work after moving the wireless router or printer
    • Cannot connect more computers to the wireless printer
    • The wireless printer loses communication when connected to a VPN
    • The network does not appear in the wireless networks list
    • The wireless network is not functioning
    • Perform a wireless network diagnostic test
    • Reduce interference on a wireless network
• Index