Chapter 7. warranty – SIONYX Aurora PRO Night Vision Camera User Manual
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Aurora User Manual
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Chapter 7. Warranty
All returns will require an RMA number
. To discuss a return and acquire an RMA number, please call
SiOnyx Aurora Customer Care at (833) SiOnyx 1 (833-746-6991).
All orders must be inspected by customers within 30 days of the date of purchase. After this time, SiOnyx will
not be responsible for items damaged in shipping, lost, or any other issues not related to technical support.
Returned or exchanged products must be in brand-new, mint condition. Items must be in the original,
undamaged manufacturer product packaging with all parts and paperwork, including instruction booklets
and packing inserts. Please do not place stickers or shipping labels on the original manufacturer’s product
package.
We will
not accept
C.O.D. shipments or products without an RMA number. Products shipped to our facility
without an RMA number will be disposed of. There will be no question or other recourse regarding this
process.
Please allow up to 10 (ten) business days (from the time we receive the return) for your exchange or return
to be processed.
Return address will be provided to you by SiOnyx Aurora Customer Care when you call for an RMA number.
Questions?
Please contact SiOnyx Aurora Customer Care at (833) SiOnyx 1 (833-746-6991).