HP 1100AHP - Manual (Page 138)

136 Troubleshooting/Maintenance C4224-90962
The HP LaserJet
1100 Printer is
feeding multiple
sheets or jams
frequently from
the document
feeder tray. Guides are not adjusted properly. Remove the document from the document
feeder tray. Straighten the item, then
reinsert it. Slide the guides against the
sides of the item to center it. Make sure
the guides are not adjusted too tightly.
The document feeder tray is overfilled. Remove some of the sheets. The
document feeder tray can hold up to 10
pages, depending on the thickness of the
pages.
The item was too thick, too slick, or
otherwise did not meet specifications. Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
The document scanner pickup roller or
separation pad is dirty and cannot feed
the document. See “Cleaning procedures” in this chapter.
The document scanner pickup roller or
separation pad is damaged or worn. Replace the scanner.
The sensor is not operating properly. Check the sensor to make sure it is not
jammed. If a sensor cannot be
“unjammed,” replace the scanner.
There is a problem in the document
scanner path. Check the path for obstructions. Readjust
as necessary or replace the scanner.
Items loaded in
the document
feeder tray fall
forward out of
the tray. The item is on a very lightweight media. Do not try to pull the page out because
you may damage the document scanner.
Open the document release door and
remove the jammed media. Then, curl or
roll the item in the direction of the printed
side, unroll it, and reload the item.
Table 5-4. Solving paper feed problems
Problem Cause Solution