Document Outline

• HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
• Notice
• Contents
• Server Component Identification
  • Front Panel Components
  • Front Panel LEDs and Buttons
  • Rear Panel Components
  • Rear Panel LEDs and Buttons
  • System Board Components
    • System Maintenance Switch
    • NMI Switch
  • System Board LEDs
  • System LEDs and Internal Health LED Combinations
  • Internal USB Connector
  • SCSI IDs and SATA Device Numbers
  • Hot-Plug SCSI Hard Drive LEDs
  • Hot-Plug SCSI Hard Drive LED Combinations
  • Optional Battery-Backed Write Cache Enabler LEDs
  • Battery-Backed Write Cache Enabler LED Statuses
  • Fan Module Locations
  • Processor Zone Fan Module LED
• Server Operations
  • Powering Up the Server
  • Powering Down the Server
  • Extending the Server from the Rack
  • Removing the Access Panel
  • Installing the Access Panel
  • Removing PCI Riser Board Assembly
  • Installing PCI Riser Board Assembly
• Server Setup
  • Optional Installation Services
  • Rack Planning Resources
  • Optimum Environment
    • Space and Airflow Requirements
    • Temperature Requirements
    • Power Requirements
    • Electrical Grounding Requirements
  • Rack Warnings
  • Identifying the Server Shipping Carton Contents
  • Installing Hardware Options
  • Installing the Server into the Rack
  • Powering Up and Configuring the Server
  • Installing the Operating System
  • Registering the Server
• Hardware Options Installation
  • Introduction
  • Processor Option
  • Memory Options
    • DIMM Installation Guidelines
    • Online Spare Memory Configuration
    • Installing DIMMs
  • Hard Drive Options
    • Removing a Hard Drive Blank
    • SCSI Hard Drive Guidelines
    • Installing a SCSI or SATA Hard Drive
  • Optical Device Option
  • Battery-Backed Write Cache Enabler Option
  • Redundant Hot-Plug AC Power Supply Option
  • Expansion Board Options
    • PCI Expansion Slot Definitions
    • Expansion Board
    • Installing an Expansion Board
    • Installing a PCI Express Riser Board
• Server Cabling
  • Cabling Overview
  • Server Cable Routing
  • SATA Cable Routing
• Server Software and Configuration Utilities
  • Configuration Tools
    • SmartStart Software
      • SmartStart Scripting Toolkit
      • Configuration Replication Utility
    • ROM-Based Setup Utility
      • Using RBSU
      • Auto-Configuration Process
      • Boot Options
      • BIOS Serial Console
      • Configuring Online Spare Memory
    • Array Configuration Utility
    • Option ROM Configuration for Arrays
    • HP ProLiant Essentials RDP
    • Re-Entering the Server Serial Number and Product ID
  • Management Tools
    • Automatic Server Recovery
    • ROMPaq Utility
    • System Online ROM Flash Component Utility
    • Integrated Lights-Out Technology
      • iLO ROM-Based Setup Utility
    • Erase Utility
    • Management Agents
    • HP Systems Insight Manager
    • Redundant ROM Support
      • Safety and Security Benefits
      • Access to Redundant ROM Settings
    • USB Support and Functionality
      • USB Support
      • Internal USB Functionality
  • Diagnostic Tools
    • Survey Utility
    • Array Diagnostic Utility
    • HP Insight Diagnostics
    • Integrated Management Log
  • Keeping the System Current
    • Drivers
    • Resource Paqs
    • ProLiant Support Packs
    • Operating System Version Support
    • Change Control and Proactive Notification
    • Care Pack
• Battery Replacement
• Troubleshooting
  • Server Diagnostic Steps
    • Important Safety Information
      • Symbols on Equipment
      • Warnings and Cautions
    • Preparing the Server for Diagnosis
    • Symptom Information
    • Diagnostic Steps
      • Start Diagnosis Flowchart
      • General Diagnosis Flowchart
      • Power-On Problems Flowchart
      • POST Problems Flowchart
      • OS Boot Problems Flowchart
      • Server Fault Indications Flowchart
  • Procedures for All ProLiant Servers
    • Hardware Problems
      • Power Problems
      • General Hardware Problems
      • Internal System Problems
      • System Open Circuits and Short Circuits
      • External Device Problems
    • Software Problems
      • Operating Systems
      • Application Software Problems
      • Clustering Software
      • Maintaining Current Drivers
      • Remote ROM Flash Problems
      • Erasing the System
    • Contacting HP
      • Contacting HP Technical Support or an Authorized Reseller
      • Server Information You Need
  • Error Messages
    • ADU Error Messages
      • Introduction to ADU Error Messages
      • Accelerator Board not Detected
      • Accelerator Error Log
      • Accelerator Parity Read Errors: X
      • Accelerator Parity Write Errors: X
      • Accelerator Status: Cache was Automatically Configured During Last Controller Reset
      • Accelerator Status: Data in the Cache was Lost...
      • Accelerator Status: Dirty Data Detected has Reached Limit...
      • Accelerator Status: Dirty Data Detected...
      • Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line...
      • Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines...
      • Accelerator Status: Obsolete Data Detected
      • Accelerator Status: Obsolete Data was Discarded
      • Accelerator Status: Obsolete Data was Flushed (Written) to Drives
      • Accelerator Status: Permanently Disabled
      • Accelerator Status: Possible Data Loss in Cache
      • Accelerator Status: Temporarily Disabled
      • Accelerator Status: Unrecognized Status
      • Accelerator Status: Valid Data Found at Reset
      • Accelerator Status: Warranty Alert
      • Adapter/NVRAM ID Mismatch
      • Array Accelerator Battery Pack X not Fully Charged
      • Array Accelerator Battery Pack X Below Reference Voltage (Recharging)
      • Board in Use by Expand Operation
      • Board not Attached
      • Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing
      • Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips
      • Configuration Signature is Zero
      • Configuration Signature Mismatch
      • Controller Communication Failure Occurred
      • Controller Detected. NVRAM Configuration not Present
      • Controller Firmware Needs Upgrading
      • Controller is Located in Special "Video" Slot
      • Controller Is Not Configured
      • Controller Reported POST Error. Error Code: X
      • Controller Restarted with a Signature of Zero
      • Disable Command Issued
      • Drive (Bay) X Firmware Needs Upgrading
      • Drive (Bay) X has Insufficient Capacity for its Configuration
      • Drive (Bay) X has Invalid M&P Stamp
      • Drive (Bay) X Has Loose Cable
      • Drive (Bay) X is a Replacement Drive
      • Drive (Bay) X is a Replacement Drive Marked OK
      • Drive (Bay) X is Failed
      • Drive (Bay) X is Undergoing Drive Recovery
      • Drive (Bay) X Needs Replacing
      • Drive (Bay) X Upload Code Not Readable
      • Drive (Bay) X Was Inadvertently Replaced
      • Drive Monitoring Features Are Unobtainable
      • Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y
      • Drive Time-Out Occurred on Physical Drive Bay X
      • Drive X Indicates Position Y
      • Duplicate Write Memory Error
      • Error Occurred Reading RIS Copy from SCSI Port X Drive ID
      • FYI: Drive (Bay) X is Third-Party Supplied
      • Identify Logical Drive Data did not Match with NVRAM
      • Insufficient Adapter Resources
      • Inter-Controller Link Connection Could Not Be Established
      • Less Than 75% Batteries at Sufficient Voltage
      • Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage
      • Logical Drive X Failed Due to Cache Error
      • Logical Drive X Status = Failed
      • Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant)
      • Logical Drive X Status = Loose Cable Detected...
      • Logical Drive X Status = Overheated
      • Logical Drive X Status = Overheating
      • Logical Drive X Status = Recovering (rebuilding data on a replaced drive)
      • Logical Drive X Status = Wrong Drive Replaced
      • Loose Cable Detected - Logical Drives May Be Marked FAILED Until Corrected
      • Mirror Data Miscompare
      • No Configuration for Array Accelerator Board
      • NVRAM Configuration Present, Controller not Detected
      • One or More Drives is Unable to Support Redundant Controller Operation
      • Other Controller Indicates Different Hardware Model
      • Other Controller Indicates Different Firmware Version
      • Other Controller Indicates Different Cache Size
      • RIS Copies Between Drives Do Not Match
      • SCSI Port X Drive ID Y failed - REPLACE (failure message)
      • SCSI Port X, Drive ID Y Firmware Needs Upgrading
      • SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s)
      • SCSI Port X, Drive ID Y is not Stamped for Monitoring
      • SCSI Port X, Drive ID Y May Have a Loose Connection...
      • SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match
      • SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance Data...
      • SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data...
      • SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure message)
      • Set Configuration Command Issued
      • Soft Firmware Upgrade Required
      • Storage Enclosure on SCSI Bus X has a Cabling Error (Bus Disabled)...
      • Storage Enclosure on SCSI Bus X Indicated a Door Alert...
      • Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure...
      • Storage Enclosure on SCSI Bus X Indicated an Overheated Condition...
      • Storage Enclosure on SCSI Bus X is Unsupported with its Current Firmware Version...
      • Storage Enclosure on SCSI Bus X Indicated that the Fan Failed...
      • Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded...
      • Storage Enclosure on SCSI Bus X Indicated that the Fan Module is Unplugged...
      • Storage Enclosure on SCSI Bus X - Wide SCSI Transfer Failed...
      • Swapped Cables or Configuration Error Detected. A Configured Array of Drives...
      • Swapped Cables or Configuration Error Detected. A Drive Rearrangement...
      • Swapped Cables or Configuration Error Detected. An Unsupported Drive Arrangement Was Attempted...
      • Swapped Cables or Configuration Error Detected. The Cables Appear To Be Interchanged...
      • Swapped Cables or Configuration Error Detected. The Configuration Information on the Attached Drives...
      • Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X...
      • System Board is Unable to Identify which Slots the Controllers are in
      • This Controller Can See the Drives but the Other Controller Can't
      • The Redundant Controllers Installed are not the Same Model...
      • This Controller Can't See the Drives but the Other Controller Can
      • Unable to Communicate with Drive on SCSI Port X, Drive ID Y
      • Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed
      • Unknown Disable Code
      • Unrecoverable Read Error
      • Warning Bit Detected
      • WARNING - Drive Write Cache is Enabled on X
      • WARNING: Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode...
      • Write Memory Error
      • Wrong Accelerator
    • POST Error Messages and Beep Codes
      • Introduction to POST Error Messages
      • Non-Numeric Messages or Beeps Only
      • 100 Series
      • 200 Series
      • 300 Series
      • 400 Series
      • 600 Series
      • 1100 Series
      • 1600 Series
    • Event List Error Messages
      • Introduction to Event List Error Messages
      • A CPU Power Module (System Board, Socket X)...
      • ASR Lockup Detected: Cause
      • Automatic Operating System Shutdown Initiated Due to Fan Failure
      • Automatic Operating System Shutdown Initiated Due to Overheat Condition...
      • Blue Screen Trap: Cause [NT]...
      • Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)...
      • EISA Expansion Bus Master Timeout (Slot X)...
      • PCI Bus Error (Slot X, Bus Y, Device Z, Function X)
      • Processor Correctable Error Threshold Passed (Slot X, Socket Y)
      • Processor Uncorrectable Internal Error (Slot X, Socket Y)
      • Real-Time Clock Battery Failing
      • System AC Power Overload (Power Supply X)
      • System AC Power Problem (Power Supply X)
      • System Fan Failure (Fan X, Location)
      • System Fans Not Redundant
      • System Overheating (Zone X, Location)
      • System Power Supplies Not Redundant
      • System Power Supply Failure (Power Supply X)
      • Unrecoverable Host Bus Data Parity Error...
      • Uncorrectable Memory Error (Slot X, Memory Module Y)...
• Electrostatic Discharge
  • Preventing Electrostatic Discharge
  • Grounding Methods to Prevent Electrostatic Discharge
• Regulatory Compliance Notices
  • Regulatory Compliance Identification Numbers
  • Federal Communications Commission Notice
    • FCC Rating Label
    • Class A Equipment
    • Class B Equipment
  • Declaration of Conformity for Products Marked with the FCC Logo, United States Only
  • Modifications
  • Cables
  • Mouse Compliance Statement
  • Canadian Notice (Avis Canadien)
  • European Union Notice
  • Japanese Notice
  • BSMI Notice
  • Korean Notices
  • Laser Compliance
  • Battery Replacement Notice
• Server Specifications
  • Environmental Specifications
  • Server Specifications
• Technical Support
  • Related Documents
  • HP Contact Information
• Acronyms and Abbreviations
• Index