Symbol Technologies SPT 1500 - Manual (Page 223)

16-7
Getting Help With Your SPT 1500 Terminal
The test also prompts you to scan a bar code with the scanner. Press the OK button and then
scan an item.
System Diagnostics also performs some tests which are not interactive. It reads the system
information, tests the serial port, tests the memory, and tests the timer.
A series of tones denotes the conclusion of the test.
At this point, view the log file by tapping on View Log. This brings up the multi-page test
results log. You can scroll through the log, one page at a time, by tapping on the arrow
buttons in the lower left-hand corner of the screen. Alternately, use the scroll bar on the right-
hand side of the screen.
Troubleshooting
If you encounter a problem with your SPT 1500 terminal, look in this section for the
description that most closely matches the symptoms you observe and try the suggestions
listed.
Important: For troubleshooting tips not included in this handbook, refer to either the
README.TXT file or the Help Notes file located in the Palm Desktop
directory. These files are also on the installation CD-ROM.
Installation Troubleshooting
Do not place your SPT 1500 terminal in the cradle while installing the Palm Desktop
software. If the SPT 1500 terminal is in the cradle, the installation program may incorrectly
detect that a modem is attached to one of your available serial ports.
HotSync ¨ Troubleshooting
A Local HotSync operation does not complete successfully:
t Make sure HotSync Manager is running. If HotSync Manager is running, exit and
restart it.
t Make sure you selected Local from the HotSync Manager menu or the Palm Desktop
menu.
t Check the cable connection between the SPT 1500 terminal cradle and the serial port
on your computer.
t Make sure you selected the correct serial port on the Local tab in the Setup dialog.
It should be set to the port where you connected the SPT 1500 terminal cradle.