Symbol Technologies SPT 1500 - Manual (Page 225)

16-9
Getting Help With Your SPT 1500 Terminal
t Check the modem cable connection between your SPT 1500 terminal and your
modem.
t Confirm that your modem is turned on.
t
Make sure the modem you are using with your SPT 1500 terminal has an on-off
switch. Your SPT 1500 terminal cannot “wake up” a modem that has an auto-off
feature.
t Make sure the dialing instruction dials the correct phone number.
t If you need to dial an outside line prefix, make sure you selected the Dial Prefix
option on your SPT 1500 terminal and entered the correct code.
t If the telephone line you are using has Call Waiting, make sure you selected the
Disable call waiting option under Modem Sync Phone Setup on your SPT 1500
terminal and entered the correct code.
t Make sure the telephone line you are using is not noisy, which can interrupt
communications.
t Make sure your modem resets before you try again. (Turn off your modem, wait a
minute, then turn it back on.)
General Troubleshooting
SPT 1500 terminal does not turn on:
t Adjust the contrast control.
t Make sure batteries are installed properly.
t Replace the batteries. If your SPT 1500 terminal still does not operate, try a soft
reset; see Resetting Your SPT 1500 Terminal on page 17-3.
Low battery warning after replacing the batteries:
t The battery warning message may appear immediately after replacing the batteries.
In addition, if you check the battery gauge in the Applications Launcher immediately
after replacing the batteries, the gauge may start at “empty” and slowly rise to “full.”
This is normal. It takes a few minutes for the battery gauge to accurately show the
condition of the batteries.
No sound:
t Check the System Sound option in the General Preferences screen. If the option is set
to off, there will be no sound. See General Preferences on page 11-6 for more
information.