Standard Horizon CPV350 - Manual (Page 127)

Page 127 CPV350
23.1 FACTORY SERVICE
In the unlikely event that the radio fails to perform or needs servicing, please contact the
following:
Standard Horizon
Attention Marine Repair Department
10900 Walker Street, Cypress, CA 90630
Telephone (800) 366-4566
An “RA” Return Authorization number is not necessary to send a product in for service.
Include a brief note describing the problem along with your name, return address, phone
number, and proof of purchase.
23.2 TROUBLESHOOTING
The GPS chartplotter does not turn On. The voltage or the polarity may not be correct.
Make sure that the correct voltage (10-35 volt dc) is present. Check also that the polarity
is correct.
The GPS chartplotter does not get a valid fix. The GPS WAAS Smart Antenna may not
be in a open sky position or the antenna cable may not be properly connected. Make sure
that no metal obstacle is placed around the antenna acting as a shield for the antenna and
disconnect and connect again the antenna cable to the GPS chartplotter. If, after 15
minutes, the GPS chartplotter does not get the fix, turn it Off and On again.
The GPS chartplotter does not turn Off. The GPS chartplotter may be in an unpredictable
status. If, after pressing [PWR] (for at least 3 seconds) the GPS chartplotter does not turn
Off, turn Off the voltage.
The GPS chartplotter screen becomes very dark after a long exposure to direct
sunlight. The internal temperature is very high. Control the contrast. Protect the GPS
chartplotter from direct sunlight.
The GPS chartplotter does not respond to any command. The GPS chartplotter may be
in an unpredictable status. Try to turn Off, and then turn On. If the problem persists, erase
the memory) or remove power from the battery.
External devices are not receiving data from the GPS chartplotter. The connections or
the Software settings may not be right. Check the connections or the settings.
The location of my fix is not shown correctly on the Chart page. This is usually caused
when C-MAP Geo-References a nautical chart. Contact C-MAP with the Latitude &
Longitude of your vessels position, the position where you think your vessels should be and
with details of the cartography areas, which can be seen by selecting the Chart page, press
[MENU], move the ShuttlePoint knob to highlight FIND SERVICES and press [ENT], move
the ShuttlePoint knob to highlight
INFORMATION and press [ENT], move the ShuttlePoint
knob to Data Source and press [ENT]. Write down the “Compilation scale”, “Notice to
mariners” and “Horizontal datum”. Next contact C-MAP USA at 508/477-8010 and advise
the problem.