Lucent Technologies INTUITY Messaging Solutions Enhanced-List Application 585-310-575 - Manual (Page 74)

Alarms
64 Issue 1 July 1997
Repair Action:
Access the Set Up Enhanced-List System Data window and re-enter the shadow
mailbox extension and community ID. If a shadow mailbox exists at the extension
entered, the system displays a system prompt to that effect. If a shadow mailbox
does not exist at the extension entered, a new mailbox will be created.
NOTE:
If you wish to move the shadow mailbox to a new extension, only use the
Set Up Enhanced-List System Data window.
Alarm Code: 6
Event ID: ELA-shadow06
Alarm Level: Warning
Description: The shadow mailbox is full of messages for recipients who
have full mailboxes. ELA cannot deliver these messages
until the recipients make space in their mailboxes. Also,
AUDIX can take up to two weeks to determine that a
message is undeliverable and to generate a log entry for a
delivery failure.
Repair Action:
You can correct single instances of this problem by deleting messages from the
shadow mailbox. To access the shadow mailbox:
1. In AUDIX Administration enter ch su extension for the enhanced-list
mailbox.
2. At the Subscriber screen, enter a new password in the Password: field.
Remember this password for step 5 below.
3. Press (F3) to save the password.
4. At the enter command: enter exit
5. Use Message Manager to log into the shadow mailbox.
6. Open the Outgoing folder and delete messages that have been
rescheduled for delivery to full mailboxes. Keep deleting messages until
the shadow mailbox is less than 50 percent full.
We recommend that you make a list of the recipients whose mailboxes are
full, so you can ask them to delete at least half of their messages. (You
cannot use AUDIX to make this request, because it cannot deliver
messages until the mailboxes have more room.)
7. Log out of the shadow mailbox.
ENTER