Lexmark 2480 - Manual (Page 118)

114
Tr
oubleshooting
6 Are options causing the problem?
a
Run the Printer Test. For more information,
see “Testing the printer” on pag e116.
b If the Printer Test fails with no options
installed, call service.
c If the Printer Test fails with an option
installed, try removing the option.
7 Is the Font or Pitch selected from the operator
panel not printing or is it changing?
Set Font Lock or Pitch Lock On to keep your
software application from overriding the font
and pitch settings. For more information, see
“Selecting or locking a font” on page 31.
If you need to use a nonresident font, change
the font within your software application.
Note: If you are using Windows programs, most
fonts are bitmapped (graphics) and
override the printer Font or Pitch Lock.
Select a resident font to override from the
operator panel.
8 Is the problem outside the printer?
a
Turn the printer Off.
b Disconnect the printer cable from the back
of the printer.
c Run the Printer Test. For more information,
see “Testing the printer” on pag e116.
If the Printer Test runs, then the problem is
in the printer cable or your computer.
d Run the test procedures for your computer.
For more information, refer to your
computer’s operator manual.
9 If a software application does not run correctly
on the printer, does a different software
application run correctly?