Phonetics 2000 - Manual (Page 117)

117
Returning the 2000 for repair
APPENDIX H
Returning the Unit for Repair
In the event that the CPP Monitor2000 does not function properly,
we suggest that you do the following:
1) Record your observations regarding the 2000’s malfunction.
2) Call the Customer Service Department at (800)797-7782 prior
to sending the unit to Crucial Power Products for repair.
If the unit must be sent to CPP for Servicing, please do the
following:
1) Turn the power switch Off, disconnect all wiring and unplug the
unit.
NOTE: You can retain your wiring configuration by
removing the terminal block before packing and
shipping the unit. Insert the tip of a small screwdriver
into the space between the block and the base into
which it plugs, being careful not to damage the silver
pins (see Illustration). Gently pry up the block — it’s
a single unit so you will have to pry at each end and
near the center to free it incrementally. Remove the
block with your wiring still attached to the screws.
(When the unit is returned to you, simply align the
pins and carefully refit the block to the unit.)
Carefully insert a screwdriver into the spaces
between the terminal block and the base
and gently pry up the block.
Terminal Block
2) Carefully pack the unit to avoid damage in transit. Use the
original container (if available) or a sturdy shipping box.