Panasonic HYBRID IP-PBX KX-TDA200 - Manual (Page 40)

1.2 Receiving Group Features
40 Feature Guide
1.2.2 Incoming Call Distribution Group Features
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system
programming (
Incoming Call Distribution Group Member [620]). An incoming call
distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member
extensions in the group using a distribution method. When a preprogrammed number of
extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired
to handle incoming calls. Calls to the group can be monitored by an extension assigned as a
supervisor (supervisor extension).
*1 : Incoming Call Distribution Group Floating Extension Number [622]
*2 : Incoming Call Distribution Group Name [623]
*3 : Incoming Call Distribution Group Distribution Method [624]
*4 : Maximum Number of Agents [632]
*5 : Queuing Call Capacity [628]
*6 : Queuing Hurry-up Level [629]
*7 : Overflow Time [626]
*8 : Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
*9 : Tenant number is required to determine the time mode (day/lunch/break/night) (
2.2.4 Time Service) and the music source (for Music on Hold) for each group.
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Group
No.
1
2
3
:
Answering
Agent
*4
3
Max
Max.
Queuing
Call
*5
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Overflow Destination *8
Day
100
200
...
...
...
...
...
...
Night
100
200
Group
Name
*2
Sales
Engineering
Floating
Extn. No.
*1
290
291
Distribution
Method
*3
Ring
UCD
A B C D E F
5
11