Raritan Computer DKSX440 - Manual (Page 85)

A PPENDIX F: T ROUBLESHOOTING 73
Appendix F: Troubleshooting
Problems and Suggested Solutions
R EMOTE C ONNECTION
P ROBLEMS
S OLUTION
I cannot connect to Dominion
KSX via dial-up modem.
Ensure that you have specified the modem device for your Remote PC in the Add Connection
Window (Dial-up type connection) modem field.
Although concurrent connections may be enabled (either globally or individually), the
modem in Dominion KSX will only accommodate one remote connection at a time – ensure
that someone else is not already connected via modem.
Ensure that your user profile has modem access enabled and that Dominion KSX is
configured to enable a modem interface on the Network Configuration Screen.
Ensure that the communication port chosen by the network administrator on the Network
Configuration screen matches the port set in your connection profile.
I cannot connect to Dominion
KSX via LAN/WAN or
Internet. Re-check the IP settings for Dominion KSX from the Dominion KSX Admin Console or
remote Admin Console window. Accessing the Network Configuration screen, ensure that
the IP addresses set for “IP Address, Subnet Mask, and Default Gateway” are still set
correctly, per your Network Administrator’s instructions.
Ensure that your user profile has network access enabled and that Dominion KSX is
configured to enable a network interface.
Ensure that the communication port chosen by the network administrator on the Network
Configuration screen matches the port set in your connection profile.
Ensure that the network configuration is correct by sending a PING from the Remote PC to
Dominion KSX.
I cannot connect to Dominion
KSX via Web Browser. Re-check the IP settings for Dominion KSX from the Dominion KSX Admin Console or
remote Admin Console window. Accessing the Network Configuration screen, ensure that
the IP addresses set for “IP Address, Subnet Mask, and Default Gateway” are still set
correctly, per your Network Administrator’s instructions.
Ensure that your user profile has Web Browser access enabled and that Dominion KSX is
configured to enable Web Browser.
I cannot connect to Dominion
KSX and seem to be stuck at
the Login window.
Ensure that you are using a valid and correct user name and password. Ensure that you are
typing user name and password in the exact upper and lowercase combinations in which they
were created. Drag the Login window to the side and view Connection Status window
behind it. The Connection Status window will show details on your connection attempts,
and may offer specifics on the problem.