Raritan Computer DKSX440 - Manual (Page 86)

74 D OMINION KSX U SER M ANUAL
T ARGET KVM S ERVER
K EYBOARD P ROBLEMS
S OLUTION
Dominion KSX is not
accepting keyboard commands
from the Remote PC. The window in Raritan Remote Client that is displaying you Target KVM Server must be the
active window for proper keyboard control. Ensure the window in which you are typing is
active.
Try clearing the keyboard signals to ensure that the release or breakcode signal has been
received
− alternately press the <Ctrl>, <Shift> and <Tab> keys rapidly a few times on your
keyboard. Ensure the remote user has keyboard and mouse privileges.
Exit the Dominion KSX software and then restart it again.
I pressed the Caps Lock key on
my Remote PC. The CAPS
indicator on the Dominion
KSX Status Bar appeared, but
the Caps Lock indicator light is
not lit on my Remote PC
keyboard. This is normal. Use the indicators on the Status Bar to determine CAPS key status for the
Target KVM Server.
The Keyboard is not
functioning and the green LED
on the back of Dominion KSX
for at least one of the KVM
ports is not blinking, but rather
constantly lit. Reset the keyboard chips within Dominion KSX by recycling power to it. Make sure you
power down both Dominion KSX and all attached KVM switches at the same time. Otherwise
the KVM chips in Dominion KSX will draw power from the KVM switches and fail to reset.
I am accessing Dominion KSX
via the Web Browser and the
keyboard does not function. I
type, but nothing happens. Click the window title bar under the Dominion KSX toolbar to activate the viewing window.
If the viewing window is not the active window, the keyboard will not function.
T ARGET KVM S ERVER
M OUSE P ROBLEMS
S OLUTIONS
Target KVM Server Mouse Pointer tracks
too slowly after Dominion KSX Mouse
Pointer.
Immediately after switching to a new
Target Server channel the mouse stops
and/or is out of sync.
When working from a Remote PC, a slight delay between your local mouse
pointer and the Target KVM Server’s Mouse Pointer is normal due to
uncontrollable lags in the speed of the remote connection – Internet, direct dial
modem, or network. With each new video image viewed, Dominion KSX
automatically re-syncs and aligns the mouse pointers. Wait a few seconds after
switching to each new video image for automatic re-calibration to take place and
the two mouse pointers will line up with each other. If you do not wish to wait for
this auto calibration, or you find the two mouse pointers out of sync at any time;
click the Synchronize Mouse button, or simultaneously press the keys <Ctrl-
Alt-S>. This will manually re-align the two pointers.
Be sure to follow the directions in Chapter 2: Installation, “Configuring Target
KVM Servers” in order to ensure that mouse synchronization functions properly.