Raritan Computer DKSX440 - Manual (Page 88)

76 D OMINION KSX U SER M ANUAL
T ARGET KVM S ERVER
V IDEO P ROBLEMS
S OLUTION
The screen is filled with small visual
errors, or grains of missing color,
which need to be cleaned up. Click the Refresh Screen button on the Dominion KSX toolbar or simultaneously
press the keys <Ctrl-Alt-R>.
The video seems to be stuck in Auto
Sense mode and the auto sensing
message in the middle of the screen
keeps counting higher and higher. Pressing the Auto-sense Video button while auto sensing is occurring will stop the
auto sense process. Check your Target Server resolution to ensure Dominion KSX
supports it.
W EB B ROWSER P ROBLEMS S OLUTION
Raritan Remote Client does not appear
when I attempt to access Dominion
KSX via web browser. Ensure that your Dominion KSX has Web Browser access enabled.
Ensure that you are accessing Dominion KSX with a Windows-based computer
(Win32), using Internet Explorer, Netscape, or Mozilla.
Ensure that your network and firewall configuration allows access to the HTTPS port
443.
Ensure that your network and firewall configuration allows access to the HTTP port
80 (if you wish to use the URL “http://” instead of “https://”.
If you are using Windows NT and higher, and this is the first time you are accessing
Dominion KSX via web browser on that computer, ensure that you are not logged in
as a “restricted” user.
Ensure that your web browser allows ActiveX objects to be downloaded and
launched.
When using Raritan Remote Client via
web browser, I click on a serial port or
the power control port (“PowerPort”),
but nothing appears – I only see a
blank white screen. If you are using Windows XP, Microsoft’s inconsistent application of Java
technology can cause conflicts in your web browser’s capability to run Java applets.
Be sure that only one Java virtual machine is active on your computer. Many
Windows XP users have multiple Java virtual machines from Sun Microsystems – or
more likely – both a Microsoft Java virtual machine, as well as a Sun Microsystems
Java virtual machine both active. These version conflicts cause Raritan Remote
Client’s serial console and power control capabilities to cease from executing.
L OCAL A CCESS C ONSOLE P ROBLEMS S OLUTION
When using the Local Access Console
on the front of Dominion KSX to
access Target KVM Servers locally,
noise appears on my monitor. Increase the video resolution of your Target KVM Server.
If noise persists, use a CRT monitor instead of an LCD monitor on the Local Access
Console port.