Raritan Computer DKSX440 - Manual (Page 87)

A PPENDIX F: T ROUBLESHOOTING 75
T ARGET KVM S ERVER
M OUSE P ROBLEMS
S OLUTIONS
The local mouse pointer does not track or
is not in sync (not aligned) with the Target
KVM Server’s Mouse Pointer.
Click Synchronize Mouse button, or press <Ctrl-Alt-S>.
Ensure each Target Server uses a standard Windows mouse driver; the
IntelliMouse driver is not currently supported.
Be sure to follow the directions in Chapter 2: Installation, “Configuring Target
KVM Servers” in order to ensure that mouse synchronization functions properly.
Click Auto-sense Video button or simultaneously press <Ctrl-Alt-A>.
Dominion KSX is not accepting my
mouse. Dominion KSX will not support a serial type mouse or non-standard mouse
drivers. It does support a PS/2 style mouse and standard Windows mouse drivers.
Other mouse drivers may function with Dominion KSX, but will require
extensive changes to the mouse settings until a functioning mix of motion settings
is found. If you must use a mouse driver on a Target Server that is not currently
supported by Dominion KSX, try setting the mouse acceleration to <none> and
the mouse speed to <slow>.
Dominion KSX Mouse Pointer and the
Target Server Mouse Pointer do not
sync up in certain Windows NT
Administration screens, like the NT log on
screen. Windows NT Administration or Log On screens may revert to default mouse
pointer motion/acceleration speeds. As a result, mouse sync may not be optimal at
these screens. If you are comfortable adjusting the registry on the Windows NT
Target Server, you can obtain better Dominion KSX mouse sync at NT
Administration screens by entering the Target Server’s registry editor and
changing the following settings: default user mouse motion speed = 0; mouse
threshold 1 = 0; mouse threshold 2 = 0.
T ARGET KVM S ERVER P ROBLEMS S OLUTION
When I reboot a Target KVM Server
through Dominion KSX, from a Remote
PC, I cannot access the Target Server’s
BIOS. It seems Dominion KSX is not
accepting the BIOS entry command
keystroke. To access a Target Server’s BIOS, you may have to first temporarily de-select the
Sense video mode changes automatically checkbox in the Video Settings
window, accessed with the Video Settings button on the Dominion KSX toolbar.
Video auto-sensing slows the remote viewing of the reboot process and makes it
difficult to send BIOS access keystrokes to the Target Server from a Remote PC
(the BIOS screen prompt passes too quickly). De-selecting the auto-sense
checkbox frees Dominion KSX to convey BIOS access keystrokes as quickly as
possible. It also aides in the quick interpretation of rapidly changing video
screens. Be sure to re-select the checkbox when finished with BIOS access.
T ARGET KVM S ERVER
V IDEO P ROBLEMS
S OLUTION
After switching to a different Target
Server channel the video is not clear.
Sometimes there is a black edge at the
boundary of the Target Server’s
screen. Click the Auto-sense Video button or simultaneously press the keys <Ctrl-Alt-A>.
Dominion KSX will adjust the video settings. If the video does not become clear,
additional manual video setting adjustments may be necessary. Contact Raritan
Technical Support to discuss changes to the Video Settings window.
Ensure all Target Servers have standard blanking times. Horizontal and vertical
blanking times should closely approximate VESA standard values.
When viewing a Target Server
remotely, the video image is filled with
moving block of incorrect color that
seem to track next to the movement of
the mouse pointer. The Color Settings on the Video Settings tab in the Video window are not set
correctly. Attempt manual adjustment until the color blocking ceases or run the
Automatic Color Calibration Routine (see Chapter 3: Raritan Remote Client,
Color Calibration).