Quadra-Fire MTVERNON-AE-MBK - Manual (Page 32)

Page 
7034-106F August 13, 2009
R
Mt. Vernon Pellet Stove (AE) R R
9
Troubleshooting
With proper installation, operation, and maintenance your appliance will provide years of
trouble-free service. If you do experience a problem, this troubleshooting guide will assist a
qualified service person in the diagnosis of a problem and the corrective action to be taken.
This troubleshooting guide can only be used by a qualified service technician.
Error Message Possible Cause Corrective Action
Bad wall control or control board
 wires have loose connections or installed
wrong
Replace wall control or control board
Check connections
BAD TC DROP TUBE
(TC = Thermocouple) Drop tube thermocouple is broken or leads are
reversed
Check connections
Replace thermocouple
BAD TC FIREPOT
(TC = Thermocouple) Firepot thermocouple is broken or leads are
reversed
Check connections
Replace thermocouple
SNAP DISC TRIPPED Overheat sensor (snap disc) has tripped
Convection blower may need cleaning
Turn power off to appliance and manually
reset snap disc then turn power back on
Clean convection blower if needed
VACUUM SW ERROR
(SW = Switch) Vacuum switch is bad
Vacuum hose is plugged/disconnected
Check connections. Bypass vacuum with
jumper wire, if runs, switch is bad. Replace
switch
Check vacuum hose
COMB BLOWER JAMMED Combustion blower is blocked/jammed Remove blockage
Replace blower if necessary
Must unplug appliance to clear error
AUGER JAMMED Auger jammed, feed motor bad Pull the feed system and inspect
Clear jam and Press Retry
MISSED IGNITION Igniter bad or poor harness connection
Out of fuel or fuel is bridging in hopper
Faulty firepot thermocouple connection has
shorted.
Check connections, if OK replace igniter
Break up bridging pellets. Refill hopper
Replace the thermocouple
Press Retry
MIN FIREPOT TEMP Out of fuel Refill hopper
Add handful of pellets to firepot to prime it
Press Retry
MAX DROP TUBE TEMP Appliance in over-heat condition
Flame height set too high
Components may need cleaning Confirm setting matches burning fuel
Adjust flame height
Clean the firebox, heat exchanger, convec-
tion blower, firepot and ash pan
CONV BLOWER JAMMED Convection blower blocked/jammed Remove blockage
Replace blower if necessary
Must unplug appliance to clear error
CHECK ASHPAN Auto-clean jammed
Auto-clean switch is bad
Linkage has become disconnected
If ashpan is empty, check for a jam. Use a
screw driver and firmly push in the firepot
floor holes and flex spring and push toward
home to release jam
Replace switch
Reconnect linkage
SCREEN GOES BLANK Static discharge or nearby lightning or
Electric fast transients at the input mains Wait 5 seconds and press any key to
refresh the screen.
Hopper lid not closed all the way
Switch is out of adjustment (auger will not
function)
Close the lid. If that didn’t work replace the
switch
Adjust or replace switch
Firebox door is not latched properly Adjust or replace door switch
Out of fuel Check the fuel level, if OK the switch may be
out, replace switch