Netware troubleshooting – TROY Group MAN-EXT2000 User Manual
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Troubleshooting 14-11
16. If you have problems with queues locking up when the
active print job is deleted, try setting the IP timeout to
one minute with the console command
SET IP
TIMEOUT 1
.
17. There were a number of lpr/lpd-related problems fixed in
the V3.46 firmware. Therefore, if you are experiencing
intermittent queue problems and you have an older
version of firmware, TROY XCD recommends that you
upgrade to 3.46 or later.
NetWare Troubleshooting
If you cannot print from NetWare and you have checked the
hardware and network as described in the previous steps,
first verify that the print server is attached to the server
queue by going to PCONSOLE, selecting PRINT QUEUE
INFORMATION, and then CURRENTLY ATTACHED
SERVERS. If the TROY XCD print server does not appear
in the list of attached servers, then check the following (note
that it is always a good idea to try deleting and recreating
the print server and creating a new print queue in order to
eliminate the possibility of setup errors):
1. If you cannot create a print queue, make sure that you
have sufficient NetWare privileges. With NetWare 3.12
and earlier, you MUST be logged in as SUPERVISOR
(not someone with Supervisor privileges). If you are
having problems creating queues with NetWare 4.xx and
later, try logging in as ADMIN. Also, make sure that
you are not trying to run XAdmin32 with the Microsoft
NetWare client (you must use the Novell 32-bit client).
2. If you changed the login password, you must change the
password in both the TROY XCD print server (using the