Introduction, Dealing with error messages, H.1 introduction – TANDBERG E5714 User Manual

Page 305: H.2 dealing with error messages

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Error Messages

Page H-3

Instruction Manual: evolution 5000 E57xx DSNG and DENG Voyager Encoder

ST.TM.E10076.3

H.1

Introduction

WARNING…

DO NOT REMOVE THE COVERS OF THIS EQUIPMENT. HAZARDOUS VOLTAGES ARE PRESENT

WITHIN THIS EQUIPMENT AND MAY BE EXPOSED IF THE COVERS ARE REMOVED. ONLY

TANDBERG TELEVISION TRAINED AND APPROVED SERVICE ENGINEERS ARE PERMITTED TO

SERVICE THIS EQUIPMENT.

If an error occurs in the DSNG Voyager Encoder (Encoder) then a message

indicating the type of error is shown on the front panel display. Any of the

errors can be masked or suppressed. There are three states: Alarm, Fail or

Off. See Chapter 4, Section 4.14.3, Error Masks Menu for details of the

masking process.
The possible error messages are listed in the following tables. An alarm

condition is a condition which is unusual but which may occur during

normal operation (such as loss of video input). A failure condition indicates

a hardware or software failure – a condition that should never occur during

the normal operating life of the equipment.
Both types of error light the front panel Alarm LED, and the alarm relay

interface on the Alarm connector (see Chapter 2, Installing the

Equipment) will be set according to the type of error (an alarm condition

triggers the alarm relay only, and a failure condition triggers both the fail

and alarm relays).

H.2

Dealing with Error Messages

The action to take when an error message is reported is given in the

following tables. If the fault cannot be resolved using the information

provided, make a note of the error message(s) displayed and call a Service

Engineer (see Customer Service Information in the Preliminary Pages).

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