Veris Technologies VIS_NIR Spectrophotometer - Operating Instructions - Manual (Page 55)

Pub# OM17-NIR Shank
5-2
Troubleshooting NIRS
No spectrum is present on graph or spectrum is not updating in Acquisition
1. Ensure USB cables are tightly connected
2. Shut down software and cases and restart system
3. Check port settings
4. Open each spectrometer individually in the manufactures software(procedure #7 & 8)
MS Windows brings up an new hardware found wizard when I plug in my cases
1. Select ‘Install software automatically’ and allow hardware wizard to configure device
Ports won’t save in Veris Spectrophotometer Software
1. Make sure the Exit button is being used to close out of the software, not the X in the
upper right hand corner.
No GPS data is coming in during acquisition
1. Check to ensure nothing is obstructing GPS signal (ex. buildings)
2. Is the GPS plugged into the correct port? (second one from the right on auxiliary
case)
3. Check to make sure GPS adaptor is in place
4. Follow the steps of the GPS troubleshooting guide to further diagnose problem
System check only allows one External Reference to be taken
1. Check to ensure the Ref Check light is green
2. Check the shutter movement distance (auxiliary indicator #17, should be 5.21 +/- .05
3. Check for green lights on the temperature and humidity indicators
Transform does not pass during System Check
1. Check to ensure the correct ER was placed under the shank and the correct ER
button was pressed during the system check.
2. Make sure instrument had a 20 minute warm up period
3. Make sure ER was pressed firmly in place, so little ambient light entered the shank
4. Run System Check again
– run all four external references
Computer crashes or has been hard reset while acquiring data
1.Once computer has restarted open Veris Spectrophotometer Software again.
2. Step through software till clustering has been complete. The cluster program will
generate a map, which will let the user know the last point where data was stored.
Using the map as a guide open the acquisition and begin to store data again. The
acquisition will append the new data to the previous data stored.
Reference check will not pass after several tries or steps are out of range
1. Close out of software
2. Shut down power/ restart power to cases
3. Check the port settings
4. Restart software and run dark/reference again
5. Complete procedure #9,on shutter movement.