Veris Technologies VIS_NIR Spectrophotometer - Operating Instructions - Manual (Page 57)

Pub# OM17-NIR Shank
5-4
Problem: No response from Hamamatsu Spectrometer (1100-2200nm)
Does
Hamamatsu
software open?
(Proc. #7)
NO
Hamamatsu is
operating correctly.
Restart Veris
Spectrophotometer
Software and try again.
Does
Hamamatsu
report error
message?
Error stating temperature out of range
Error stating cannot find/open device
Check the device manager for Hamamatsu
hardware. To do so
Right click on the My Computer icon on the
desktop. Go to properties, click on the hardware
tab, then on the device manager button. Check to
see if Hamamatsu is listed in the alphabetical list.
Is Hamamatsu
present in
device
manager?
Shut down power to cases,
restart computer with cases
shut down. Once computer
comes back up, turn on
power and retry Hamamatsu
software.
YES
YES NO
Does software
report
temperature still
out of range?
Open spectrometer
port in HyperTerminal
(Procedure #10) and
check the last digit of
string
YES
Check to
ensure case is
powered, USB
cables securely
connected.
Unplug and replug
USB cables. Wait to
see if a windows
installer comes up
asking to install
spectrometer software.
Afterwards reopen
software.
Last digit of
string = 1?
YES
Check fuse on
Hamamatsu
power supply
(Proc. #11)
Is fuse
good?
NO
Replace fuse
NO
Spectrometer
case is out of
temperature
range.
Check voltage to
Hamamatsu. (Proc.
#12)
Reinstall Hamamatsu software
using disk provided.
5V on
Hamamatsu?
Check for 12V at
power source (ex.
power supply,
battery), check
power connections.
Contact Veris
service department.
NO
YES
YES
Error stating temperature out of range
Software failed to open