Printronix P7000 H-Series Cartridge Ribbon Printer - Manual (Page 134)

134
Chapter 7 Diagnosing Problems
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually indicates that an authorized service representative is
needed. You may try two steps to clear the fault before calling your authorized
service representative:
1. Set the printer power switch to O (Off), wait 15 seconds, then turn the
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
2. If the message reappears, press the CLEAR key. If the message
disappears, it was a false indication and no further attention is required. If
the message reappears, call your authorized service representative.
Table 10. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
000:SHUTTLE TYPE
NOT SUPPORTED* No The shuttle type was not
detected at power-up or the
shuttle installed in the printer
is not supported by the
firmware. Contact your authorized service
representative. 1
06 HOST REQUEST Yes Host attention message. The host computer or printer
controller requires attention.
08 HOLD PRINT
TIMEOUT
Yes Printer was offline more than
10 minutes, and the
“Intervention Required”
parameter is set to “Send to
Host.” Press ON LINE to put printer in
online state.
15 COMM CHECK Yes A message that appears in
the CT emulation meaning
the line is not active on a
twinax interface. Check cable connection.
15V CTL FAIL* No Controller voltage failure. Contact your authorized service
representative.
1
22 INVALID ADDR Yes Unit address not recognized
by printer. (Twinax interface) Ensure that printer address
matches host setting.
31 PAPER OUT
TIMEOUT
Yes A timeout message is sent to
the host if paper is not
loaded 10 minutes after
CLEAR was pressed to clear
the paper out fault. Load paper and run a print test.
If the message reappears,
contact your authorized service
representative. 1
32 PAPER JAM
TIMEOUT
Yes A timeout message is sent to
the host if no paper motion
has occurred for 10 minutes
after CLEAR was pressed to
clear the jam fault. Clear paper jam and reload
paper.