Clear-Com Concert for Newsroom - Manual (Page 39)

39 Administrator Guide
6 Troubleshooting
6.1 Connection issues
Issue Cause(s) Solution(s)
The Concert Server
is not reachable
from my PC (the
browser does not
display the CMI).
Your firewall may be
preventing access.
An incorrect hostname was
entered for the Concert
Server.
The Apache Server may be
down for some reason.
To reach the CMI from outside the local
network where the EMS server application is
located, you must set up port forwarding
within your firewall on port 80 to the EMS
server application.
Note:
To restrict access to the CMI in future,
ensure that you change the default CMI
password. See Modifying the CMI access
credentials.
Check that the Concert Server address being
entered into your browser is correct.
The Concert Server runs an Apache HTTP
server to host the CMI. If for some reason
this service is down, the server cannot
respond to requests from browsers.
To check the status of the Apache server,
type the following command in the Concert
Server
’s terminal:
service httpd status
If the httpd service reports itself as being
stopped, even after rebooting the system,
check the Apache logs within the following
directory to find a possible reason:
/etc/httpd/logs/