Clear-Com Concert for Newsroom - Manual (Page 45)

45 Administrator Guide
6.4 Interface Gateway / Channel issues
Issue Cause(s) Solution(s)
Channels will not
reconnect.
The IV-R was removed,
modified or replaced within
the CMI.
An operational IV-Router must be
assigned to the Interface Gateway.
If you remove, modify or replace an IV-Router
node within the CMI that was assigned to an
Interface Gateway, you must reassign a valid
IV-Router to the Interface Gateway to re-
enable its functionality.
Go to Node > Interface Gateway. In the
Details page for the Interface Gateway, go to
IV-Router and select a replacement IV-R.
The Interface
Gateway shows no
default channel
configurations.
Default behavior There are no default channel configurations
created upon installation.
Available ports must be manually configured.
For more information, see
4.4 Interface Gateway.
What is the
difference between
an input channel
and an output
channel?
The Interface Gateway application automatically detects the capabilities of the
first supported PCI or PCIe audio device found on the server where the
application is running. The capabilities detected take the form of input and
output ports.
An input port is the point at which audio is brought into Concert from an
external source (such as a device supplying 4-wire audio). Assigning a
channel label to and connecting this port, brings 4W audio into Concert and
thereby enables Concert users to listen to this audio source when they join the
Channel or a conference that has been associated to this channel within the
CMI.
An output port provides Concert with the capability of routing Concert audio
to an external audio target (such as a PA (Public Announce) system).
Note that a channel will only be displayed within the Concert client if:

The Channel has been explicitly associated with the user through the
User-Channel associations page.

The channel is associated to a conference to which the user has
access.
For more information, see 4.4 Interface Gateway.