Clear-Com Concert for Newsroom - Manual (Page 43)

43 Administrator Guide
The IP address entered for
the Interface Gateway was
incorrect.
There are no supported
audio devices installed on
the server running the
Interface Gateway
application.
One or both of the
management ports (TCP
8009/8010) are not
reachable from the server
running the EMS
application to the server
running the Interface
Gateway application.
Interface Gateway
application installed on
server without first
installing CentOS (and
Concert) using the Concert
DVD.
If stopped, then restart the IV-R service by
executing the command:
sudo service ifgateway start
An Interface Gateway application running on
the same server as the EMS may have an IP
address as either 127.0.0.1 or the network
address of the Concert Server.
If the Interface Gateway application is
running on a remote server, verify that the
remote
server’s IP address matches what
was entered on the Interface Gateway
configuration page.
Verify that the server running the Interface
Gateway has at least one supported audio
device installed. (See Server Installation
Guide for a list of supported audio hardware)
In order to manage remote Interface
Gateways running on servers other than the
EMS Concert Server, TCP ports 8009 and
8010 must be reachable from the EMS to
those servers.
To verify that these ports are not being
blocked, execute the following command on
the EMS server:
telnet [remote_server_ip] 8009
where remote_server_ip is the IP
address of the remote server running the
Interface Gateway application.
If reachable, the following should be printed
to screen:
Escape character is ‘^]’
Press <CTRL-C> to exit.
If a message appears stating the connection
was refused, contact your IT department to
assist with opening that port.
Both CentOS 6 and Concert must be
installed using only the Concert DVD. Any
other type of installation is not supported.