Clear-Com Concert for Newsroom - Manual (Page 41)

41 Administrator Guide
6.2 Logging into the CMI
Issue
Cause(s) Solution(s)
The CMI can be
accessed, but EMS
unreachable
notification is
displayed.
Condition may exist for the
following reasons:
EMS application is not
started on the Concert
Server.
Within a VM environment,
VM network adapter may
not be properly configured.
Database may be in an
inconsistent state.
Firewall and/or SELinux
settings have been
modified on the Concert
Server after installation.
Corruption or inconsistent
state of the Concert Server
exists.
EMS application installed
on server without first
installing CentOS (and
Concert) using the Concert
DVD.
Execute the command:
service ems status.
If the EMS service is not started, then start
EMS by executing the command:
sudo service ems restart.
If running Concert within a VM, verify the VM
is reachable from at least the Host platform
using the ping command.
Attempt to restore the default database
(baseline.sql.gz) in
/usr/local/clearcom/concert/pgsql by
executing the command:
sudo service ems restore
If firewall issues are suspected, try disabling
the firewall using the command:
sudo system-config-firewall and
select Disable
If all else fails, backup the database using the
command:
sudo service ems backup
Then copy the database archive to another
PC and completely reinstall the Concert
Server utilizing the Concert DVD.