Clear-Com Concert for Newsroom - Manual (Page 44)

44 Administrator Guide
6.3 Licensing issues
Issue Cause(s) Solution(s)
My c
lient can’t
login due to
licensing issues.
The license page within the
CMI reports that my
purchased license has
expired.
The license page within the
CMI reports that
I’ve
exceeded the number of
license users and(or)
channels.
If your license has expired, access to the
web-based CMI is still authorized but all
Client connection requests will be denied
until a new license is purchased from Clear-
Com.
You can revert back to the Unlimited Time
Demo license, which has a limit of 5 users, 5
client channels and 8 server channels, by
navigating to the Administration > License [
] page within the CMI and upload the
concert_demo.lic from the Concert DVD
located within the directory:
DVD Drive > Concert > concert_demo.lic
For more information about purchasing a new
license, see 3.3 License .
If more users or channels exist within the
database than the licensed number, all client
login requests will be refused by the EMS
server. To remedy this, either purchase a
license that meets your required user or
channel needs, or remove the excess users
and(or) channels from the database. See
sections 5.3.2 and 5.6.2.