Clear-Com Concert for Newsroom - Manual (Page 47)

47 Administrator Guide
6.5 Eclipse issues
Issue Cause(s) Solution(s)
Concert client’s
Soft Panel not
connecting to
Eclipse.
Concert user has not been
manually assigned to an
IVC-32 port using the ECS
configuration tool.
Concert user was originally
configured within ECS, but
their IVC-32 configuration
was later removed.
The Eclipse credentials for
a Concert user were
deleted and need to be
restored.
To enable Eclipse access for a Concert user,
the user must be assigned an IVC-32 slot
within ECS (Eclipse Configuration System).
That change must then be applied to the
Eclipse Frame (not a live feature) within ECS.
If a Concert user is removed from their slot on
the IVC-32 card in ECS, the Concert user
cannot access Eclipse even though the user
is enabled for Eclipse in EMS. Restoring the
Concert user to a slot on the IVC-32 card will
restore their access to the Eclipse Frame.
For more information, see 4.5 Eclipse
Frame.
Note: No manual configuration within the CMI
is necessary to Eclipse enable a Concert
user. Instead, all configurations should be
performed through ECS, which will
automatically update the Concert database.
If the Eclipse credentials for a Concert user
are deleted in CMI, Eclipse access can only
be restored if the Concert user is removed
from their slot on the IVC-32 card in ECS
then reassigned to the same or another slot
on the IVC-32 card. The credentials for the
user are then sent back to EMS.
For more information, see 4.5 Eclipse
Frame.
Table 10: Eclipse issues