E-Mon Energy Software - Manual (Page 152)

Section 15
Error and Flags
E-Mon Energy User Manual 15-1 E-MON
What Are the Error Flags?
Most error flags indicate that a problem or event has occurred in the system. In E-Mon Energy™, the error flags
indicate a problem or an event with either the communications, devices, or data. With E-Mon Energy, the error flags
are divided into categories: Connection, Protocol, Profile, or Billing.
What Is a Connection Error?
The Connection Errors usually indicate that communication has been lost either locally or remotely to the meter or
recorder. These errors can vary from “Auto Answer Setup Failed to get Comport.” These error flags appear in either
a dialog message or the status bar area. The dialog messages usually indicate that you must respond by clicking the
OK
button to confirm. The status bar error messages usually mean that you may need to fix or reset the hardware
before clearing the flag. The illustrations below show a dialog message error and a status bar message error.
Figure 14.1 - Connection Dialog Error Message
Figure 14.2 - Connection Status Bar Error Message
What Is a Protocol Error?
The Protocol Errors are usually high level errors that occur between the request and response of messages transferred
to and from the meters and recorders (IDR/Class 3000). These types of errors usually require technical personnel to
resolve them due to the high level commands that must initiate through a terminal to the device.
What Is a Profile Error?
The Profile errors are problems that occur with the recorder or the meter due to incorrect download data such as the
recorder (i.e.“Err: missing day block or meter not found in DB (database).” These types of errors also appear in
either a dialog message or the status bar. The illustration below shows a dialog message error.
Figure 14.3 - Profile Dialog Error Message